St Paul (KROC AM News) – Many people in Rochester and Minnesota who visited a pop-up covid testing site never received their results, and the company that offered the service is now being sued.
The Minnesota Attorney General has filed a lawsuit against the company, which operates as the Center for COVID Control.
The company operated its Rochester location at the Northgate Mall.
It closed its sites last Friday and indicates on its website that it intends to reopen on Saturday. A treatment lab called “Doctor’s Clinical Laboratory” has partnered with the sued company and is also named in the lawsuit.
Attorney General Keith Ellison says the two firms “Either failed to provide test results or provided falsified or inaccurate test results. “ He says some Minnesotans have also reported receiving results from the companies despite never submitting a sample for testing.
According to Ellison:
Former Center for Covid Control employees reported that while the company could initially handle its local testing load, its fulfillment center failed to grow as the company opened testing sites in nationwide, including Minnesota. As one former employee described it, the results were chaotic, with samples received piled into trash bags strewn across the office floor. Former employees have recounted finding samples in bags more than 48 hours old, being ordered by management to falsify receipt dates, and being ordered to lie to consumers about their untested tests. conclusive or negative when in fact the sample had not been tested. .
CCC recognized “this operational pressure on customer access and delivery of results/status in select locations and remains committed to providing accurate and reliable testing to our thousands of customers.”
It says “A key factor contributing to CCC’s current customer service challenges is the rapid spread of the Omicron variant among our 3,000 highly valued frontline staff at an extreme rate, creating an even more inopportune situation. This staffing challenge has impacted patient wait times, consistent hours of operation and delays in reporting test results.”